ACE VANITY — MASTER PRODUCT FAQ BANK

Product Suitability

Who is this product designed for?

This product is designed for the users mentioned in the product description, such as professional makeup artists, hairstylists, salon professionals, academies or personal users.

Is this suitable for professional makeup artists?

Yes, where stated on the product page. Please review the product’s size, capacity and intended use before ordering.

Can bridal makeup artists use it for bookings?

Yes, most Ace Vanity professional storage and equipment products are designed for bookings. Check the product page to confirm whether its capacity suits your complete bridal kit.

Is this suitable for beginners or makeup students?

Yes. Beginners can select a product according to their current kit size, budget and expected future requirements.

Can it be used for personal makeup storage?

Yes, provided the size and storage layout suit your requirements.

Is it suitable for daily professional use?

The product’s intended usage is mentioned on its respective product page. Correct handling and maintenance are necessary for long-term use.

Can hairstylists use this product?

Certain products can accommodate hairstyling tools and accessories. Please check the internal layout and dimensions shown on the product page.

Can nail artists, tattoo artists or other professionals use it?

Yes, provided the compartments, size and product design suit the equipment being stored.

Is it suitable for outdoor bookings?

Yes, where stated. Protect the product from rain, excessive dust, rough surfaces and improper handling.

Can it be used for destination weddings?

Yes, but customers should check the product’s dimensions, weight, portability and airline restrictions before travelling.

Is this suitable for a home studio?

Yes. Check the open and closed dimensions on the product page to ensure it fits the available space.

Which Ace Vanity product is best for me?

The right product depends on your kit size, profession, travel frequency and budget. You may share your requirements or kit images with the Ace Vanity team for guidance.

How is this model different from other Ace Vanity models?

Please check the comparison points, features and specifications on the respective product pages. The team can also help you compare shortlisted models.

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Size, Dimensions and Capacity

What are the exact dimensions?

Please refer to the Specifications section on this product page for the exact dimensions.

Are the dimensions measured when the product is open or closed?

The measurement format is mentioned in the product specifications. Contact the Ace Vanity team if both open and closed measurements are required.

What is the product’s empty weight?

Please refer to the Specifications section on the respective product page.

What is the maximum load capacity?

Please refer to the product specifications. Avoid exceeding the recommended capacity or overloading one section of the product.

How much makeup can it hold?

Capacity depends on the size and shape of your products. Refer to the dimensions, layout images and demonstration videos on the product page.

Can it hold a complete bridal makeup kit?

This depends on the size of your kit. Compare your largest products with the dimensions and compartment layout shown on the product page.

Can it hold full-size makeup palettes?

Please refer to the internal dimensions and product images. Palette sizes vary considerably between brands.

Can foundation bottles be stored upright?

Check the internal compartment height shown on the product page. Bottle dimensions may vary across brands.

Can it hold skincare bottles and setting sprays?

Yes, if their dimensions fit within the compartments. Liquids should always be properly sealed before storage.

Can it hold a hairdryer?

Please compare your hairdryer’s dimensions with the internal dimensions provided on the product page.

Can it hold straighteners or curling tools?

Certain models can accommodate hairstyling tools. Check the internal dimensions before ordering.

Can it store makeup and hairstyling products together?

Yes, if the available storage capacity is sufficient and the products are packed safely.

Are the compartments adjustable?

Please check the product description to confirm whether the particular model includes adjustable or removable dividers.

Are the dividers removable?

This varies by product. Refer to the “What’s Included” and product-feature sections.

How many compartments or pouches are included?

Please refer to the product images and the What’s Included section on the respective product page.

Are all pouches shown included?

Only the pouches specifically mentioned under What’s Included are included with the product.

Can additional organizers be added?

Yes, provided they fit within the available internal dimensions.

Can I purchase extra pouches or dividers?

Availability varies. Please contact Ace Vanity support with the product name and required part.

Will the product fit inside my car boot?

Compare the product’s closed dimensions with your vehicle’s available boot space before ordering.

Will it fit inside a hatchback?

This depends on the vehicle model. Please refer to the product dimensions and measure your available space.

Can it be carried up stairs?

Yes, but larger or fully loaded products may require assistance. Never lift a heavy trolley only by its telescopic handle.

Will it become heavy when fully loaded?

Yes. The final weight will depend on the products placed inside it.

Is it cabin-luggage compliant?

Cabin-baggage limits vary by airline. Compare the product’s dimensions and weight with your airline’s current baggage policy.

Can it be checked in on a flight?

It may be checked in subject to airline rules. Protective packing is recommended, and airline handling damage is outside Ace Vanity’s control.

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Material and Construction

What material is the product made from?

Please refer to the Material or Specifications section on the respective product page.

Is the product waterproof?

Unless explicitly stated as waterproof, it should be treated as water-resistant only. Avoid prolonged exposure to water or rain.

Is the material water-resistant?

Please check the product page. Water resistance does not mean the product can be submerged or left in heavy rain.

Is the product scratch-resistant?

The product is designed for normal professional use, but scratches can occur through rough handling, sharp objects or improper transport.

Is it easy to clean?

Most surfaces can be cleaned with a soft, slightly damp cloth. Always follow the care instructions given on the product page.

Is the body hard-shell or soft-shell?

Please refer to the product description and material specifications.

Does the product retain its shape when empty?

This depends on the product’s construction. Structured models retain their shape better than flexible bags.

Is the frame reinforced?

Please refer to the construction details mentioned on the product page.

What material is used inside?

The internal material or lining, where applicable, is mentioned in the product specifications.

Are the hinges and rivets metal or plastic?

Please check the specific construction details listed on the respective product page.

Are the zippers heavy-duty?

The zipper type varies across products. All zippers should be handled smoothly without excessive force or overpacking.

Is the stitching reinforced?

Please refer to the product description. Avoid overloading, as excess pressure can damage stitching and zipper areas.

Is the base reinforced?

This varies by model. Please refer to the features and close-up images on the product page.

Are the corners protected?

Please check the product images and specifications for the selected model.

Can the material peel or crack?

Material life depends on usage, storage, climate and maintenance. Avoid moisture, prolonged sunlight and rough handling.

Does a new product have any smell?

A mild packaging or material smell may occasionally be present and should reduce after the product is aired in a ventilated area.

Is the surface glossy, matte or textured?

The finish is shown and described on the respective product page.

Will the colour look exactly like the images?

Minor colour variation may occur because of lighting, photography and individual screen settings.

Is normal wear and tear covered?

Normal wear, scratches, ageing, fading and damage caused by usage are generally not considered manufacturing defects.

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Wheels, Handles and Mobility

How many wheels does the trolley have?

Please refer to the product images and specifications on the respective product page.

Do the wheels rotate 360 degrees?

This feature is mentioned on the product page wherever applicable.

Are the wheels removable?

Please check the product description. Removal should only be attempted when the product is specifically designed for it.

Are the wheels suitable for uneven roads?

Wheels perform best on smooth indoor surfaces. Rough roads, stairs, potholes and uneven flooring can reduce wheel life.

Can the trolley move on carpet?

It can move on most carpets, although thicker carpet may require additional pulling force.

Can it move on tiles and marble?

Yes, provided the floor is reasonably smooth and free from obstacles.

Are replacement wheels available?

Replacement-part availability depends on the product model and stock. Contact support with your order details and product images.

Can damaged wheels be repaired?

Depending on the damage, a replacement wheel or local repair may be recommended.

Is the telescopic handle height adjustable?

Please refer to the feature list and specifications on the product page.

What is the maximum handle height?

Please refer to the Specifications section of the respective product page.

Is the handle suitable for tall users?

Compare the maximum handle height mentioned on the product page with your comfort requirement.

Can the telescopic handle be used to lift the trolley?

No. Telescopic handles are designed for pulling, not lifting. Use the designated carrying handles when lifting.

Can the trolley be pulled when fully loaded?

Yes, within its recommended capacity. Distribute the weight evenly for better balance.

Is there a separate carrying handle?

Please check the product images and feature list.

Will the trolley tip over?

Incorrect weight distribution or hanging heavy bags from the extended handle can make a trolley unstable.

How should I distribute the weight?

Place heavier products near the bottom and centre. Avoid placing all heavy products on one side or in the top section.

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Locking and Security

Does the product come with a lock?

Please refer to the product page and What’s Included section.

Is the lock built in?

This varies by model. The lock design is visible in the product images and feature description.

Is the lock TSA-approved?

Only treat a lock as TSA-approved when this is specifically mentioned on the product page.

How do I set or change the lock combination?

Instructions may be included with the product or shared by support. Do not force the lock while changing the combination.

What if I forget the combination?

Contact Ace Vanity support with your order details. Recovery options depend on the lock model.

Can the zipper be secured with a padlock?

Only if the zipper pullers are designed to accommodate one.

Does the lock guarantee protection against theft?

No lock can guarantee complete theft protection. Keep valuable equipment supervised during travel and bookings.

Can individual pouches be locked?

Only where the pouch design specifically supports locking.

What if the lock is damaged during delivery?

Record a continuous unboxing video and report the issue within the claim period mentioned in the current policy.

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Internal Organization

What organizers are included?

Please refer to the What’s Included section on the respective product page.

Are makeup products shown in the images included?

No. Makeup, brushes, tools and styling accessories shown in lifestyle images are not included unless specifically mentioned.

Are the pouches detachable?

This varies by model. Please refer to the product features.

Are the transparent covers removable?

Please check the product description and demonstration video for the selected model.

Are the internal sections adjustable?

Only models with removable or adjustable dividers can be rearranged.

Are there dedicated brush slots?

Please refer to the internal product images and feature list.

Will brush slots fit every brush?

Brush dimensions vary. Compare your brushes with the layout and dimensions shown on the page.

Can dirty and clean brushes be stored separately?

Yes, provided separate compartments or pouches are available. Brushes should be dry before enclosed storage.

Can jewellery and small accessories be stored?

Yes, where the product includes suitable smaller compartments.

Can the organizer be removed and used separately?

Only where removable-organizer functionality is mentioned on the product page.

Can I use third-party organizers?

Yes, provided their dimensions fit and they do not place excessive pressure on the product.

Can liquids leak between compartments?

Compartments do not guarantee leak protection. Always tighten caps and pack liquid products in sealed pouches.

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Usage and Safety

Does the product require assembly?

Please refer to the product description. Assembly instructions are provided where required.

Is a demonstration video available?

Product videos may be available on the page, Ace Vanity’s social media or through customer support.

How should I pack fragile products?

Wrap glass bottles individually and place them away from hard or moving objects.

How should liquids be packed?

Ensure caps are properly closed and place liquids in separate leak-resistant pouches.

Can hot styling tools be stored?

No. Allow styling tools to cool completely before placing them inside any bag or trolley.

Can the product be kept inside a hot car?

Prolonged heat can affect cosmetics, adhesives, plastics and product materials. Avoid leaving it in a hot vehicle.

Can it be used in rain?

Avoid exposure to rain unless the product is specifically stated to be waterproof.

Can another bag be placed on top?

A lightweight bag may be placed securely where practical, but avoid excess weight or unstable loading.

Can a bag be hung from the telescopic handle?

Avoid hanging heavy bags from an extended handle, as this may damage the handle or cause the trolley to tip.

Can the product be used as a stool?

No, unless it is specifically designed and advertised for sitting.

Can I stand on the product?

No. Standing or sitting on storage products can damage the body, frame or wheels and may cause injury.

Can a ring light or chair be attached to the trolley?

Only use an attachment system specifically designed for the product. Improvised attachments may cause damage or imbalance.

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Personalisation and Customisation

Is name customisation available?

Customisation availability is mentioned on the respective product page.

Is customisation free?

Please check the price and customisation options displayed on the product page.

Where will the name be placed?

The placement is shown in the product images or customisation section.

Which fonts are available?

Available font options are shown during customisation or shared by the team.

Which text colours are available?

Colour options depend on the selected product and are displayed where customisation is offered.

Can I add my logo?

Logo customisation is available only for selected products. Contact the team before placing the order.

Can I add both a name and a logo?

This depends on the product and available printing area.

What is the character limit?

The permitted character limit is shown in the customisation field or confirmed by the team.

Can I use emojis or special symbols?

Only characters supported by the available font and printing method can be accepted.

Can customisation be done in Hindi?

Language support depends on the font and printing method. Confirm with the team before ordering.

Will I receive a preview?

A preview is shared only where stated. Customers must carefully check the spelling entered while placing the order.

Can I change the name after ordering?

Changes are possible only before customisation work begins. Once printing or production starts, changes may not be accepted.

Can customised text be removed later?

Removal may damage or mark the surface. Customisation should be treated as permanent.

Does customisation increase dispatch time?

It may. Please refer to the estimated dispatch timeline shown on the product page.

Are customised products returnable?

Customised products are generally not eligible for return or exchange unless they arrive damaged, defective or incorrectly customised by Ace Vanity, subject to the applicable policy.

What if I enter the wrong spelling?

Customisation is completed according to the information submitted by the customer. Customer-entered spelling errors may not qualify for replacement.

What if Ace Vanity prints the wrong spelling?

Report the issue with clear images and an unboxing video within the applicable claim period.

Can customisation fade?

Fading or peeling may occur through abrasion, harsh cleaning products or improper maintenance.

How should I clean the customised area?

Use a soft cloth and avoid alcohol, acetone, harsh chemicals and aggressive rubbing.

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Colours and Variants

Which colours are available?

All currently available colours and variants are displayed on the product page.

Will an out-of-stock colour return?

Restocking depends on production and availability. Use the restock notification option or contact the team.

Can I reserve an upcoming colour?

Advance reservation is available only where specifically announced.

Are all colours made from the same material?

Please check the individual variant details, as materials or finishes may differ.

Does the internal layout change by colour?

Any layout difference will be mentioned on the product page.

Is there a price difference between colours?

The current price for each selected variant is displayed on the product page.

Can I change the colour after ordering?

A colour change may be possible before processing begins. Once customised, packed or dispatched, changes may not be possible.

Which colour is easiest to maintain?

Darker colours generally conceal marks better, while lighter colours may require more frequent cleaning.

Which colour is the bestseller?

Bestselling colours may change. Contact the team for the current recommendation.

Can I request an unlisted colour?

Only colours currently offered or specifically available for custom orders can be provided.

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Product Comparison

What is the difference between this and another model?

Compare their dimensions, storage layout, empty weight, included accessories, mobility and price on the respective product pages.

Which model has the highest capacity?

Please compare the dimensions and storage layout of the shortlisted products. Capacity also depends on how your kit is packed.

Which model is easiest to travel with?

A smaller and lighter model is generally easier to travel with, while larger models provide more capacity.

Which model is best for bridal MUAs?

The correct model depends on the size of the artist’s bridal kit, number of bookings and travel method.

Which model is best for hairstylists?

Choose a model with sufficient length and compartments for styling tools, products and accessories.

Which model is best for flight travel?

Select a model according to the airline’s current size and weight limits. Airline approval cannot be guaranteed by Ace Vanity.

Which model is suitable for a heavy kit?

Choose a model designed for larger capacity, reinforced storage and convenient mobility.

Why is this model more expensive?

Pricing may reflect differences in size, material, construction, organizers, hardware, features and included accessories.

Is the premium version worth the difference?

It is suitable for customers who value the additional features, upgraded materials or finish mentioned on its product page.

Can Ace Vanity help me choose?

Yes. Share your profession, kit size, travel requirements, budget and shortlisted products with the team.

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Pricing, Offers and GST

Is GST included in the price?

Please check the price and tax information shown during checkout or on the invoice.

Is shipping included?

Shipping charges, where applicable, are displayed on the product page or calculated during checkout.

Are there additional charges?

Possible additional charges may include shipping, COD, customisation, remote-area surcharge or taxes, wherever applicable.

Are all accessories included in the price?

Only accessories listed under What’s Included are included.

Are coupon codes available?

Active coupon codes and promotional offers are displayed on the website or official Ace Vanity channels.

Can two discount codes be combined?

Unless specifically stated, multiple offers or coupon codes cannot be combined.

Is bulk pricing available?

Bulk or academy pricing may be available depending on the product and quantity. Contact the team for a quotation.

Is reseller pricing available?

Reseller terms depend on the product, quantity and current business policy.

Is there a repeat-customer discount?

Any active loyalty or repeat-customer benefit will be communicated by the team.

Is EMI available?

Available EMI options, if any, are displayed through eligible payment methods at checkout.

Is no-cost EMI available?

This depends on the payment provider, bank, card and current offer displayed at checkout.

Will the price reduce during a sale?

Future prices and offers cannot be guaranteed. The applicable price is the price displayed when the order is placed.

Can an expired sale price be extended?

Expired offers are generally not extended unless specifically approved or relaunched.

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Payment

Which payment methods are accepted?

Available options are displayed at checkout and may include UPI, cards, net banking, wallets, COD or other supported methods.

Is Cash on Delivery available?

COD availability depends on the product, order value and delivery PIN code and will be shown at checkout.

Is partial COD available?

Partial COD is available only where specifically offered by Ace Vanity.

Is an advance required for COD?

Certain high-value, customised or bulky orders may require an advance confirmation amount.

Why is COD unavailable for my PIN code?

COD depends on courier serviceability, order value and delivery-risk checks.

Can customised products be ordered on COD?

Payment terms for customised products are shown on the product page or confirmed before processing.

Can I pay by bank transfer?

Bank-transfer payment may be available through direct order assistance. Use only official account details shared by Ace Vanity.

Can I split the payment?

Split payment is possible only when specifically arranged with the team before order confirmation.

Is the payment gateway secure?

Payments are processed through the payment gateways available on the website. Ace Vanity does not ask customers to share card PINs or OTPs.

Payment was deducted but the order was not confirmed. What should I do?

Share the transaction reference and payment screenshot with support. Payment status will be verified before further action.

How long does a failed-payment refund take?

Refund timelines depend on the bank and payment gateway and may take several working days.

Will I receive a tax invoice?

Yes, an invoice is issued according to the billing information submitted with the order.

Can the invoice be made in my salon or business name?

Yes. Enter the correct legal billing details before completing the order.

Can I add my GST number?

Enter the GST details while ordering or contact the team before the invoice is generated.

Can GST details be changed later?

Changes may not be possible after the tax invoice has been generated.

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Order Confirmation and Changes

How will I know my order is confirmed?

You will receive an order confirmation through the contact details provided during checkout.

Will I receive updates on WhatsApp?

Order updates may be sent through WhatsApp, SMS or email depending on the information provided and the system used.

Can I change my phone number?

Contact support immediately. Changes may not be possible once the shipment has been booked.

Can I change the delivery address?

Address changes may be accepted before dispatch. Once shipped, the courier may not permit changes.

Can I change the product or colour?

Changes are possible only before processing, customisation or dispatch begins.

Can I add another item to an existing order?

Contact the team before dispatch. A separate order or additional shipping charge may be required.

Can two orders be shipped together?

This may be possible if neither order has been processed or dispatched.

Can I cancel my order?

Cancellation eligibility depends on the current cancellation policy and the order’s processing status.

Can a customised order be cancelled?

Once customisation or production begins, cancellation may not be accepted.

Can a dispatched order be cancelled?

Once dispatched, the order usually cannot be cancelled. Refusing delivery may result in shipping and return charges.

What if I entered the wrong PIN code?

Contact support immediately. An incorrect PIN code can delay delivery or cause the shipment to return.

Why is my COD order awaiting confirmation?

COD orders may require verification before processing to reduce failed deliveries and returns.

Can Ace Vanity cancel an unconfirmed COD order?

Orders that cannot be verified or confirmed may be cancelled according to the current order policy.

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Dispatch and Delivery

How long does dispatch take?

The estimated dispatch timeline is mentioned on the respective product page.

Does customisation increase dispatch time?

Customised products may require additional processing time. Refer to the timeline shown on the product page.

How long does delivery take?

Delivery time depends on the destination, courier serviceability and shipment type. The expected timeline is shown during ordering or after dispatch.

From where will my order be dispatched?

The dispatch location may vary according to product availability and fulfilment arrangements.

Is same-day delivery available?

Same-day delivery is available only for eligible products and serviceable locations when specifically offered.

Is next-day delivery available?

Next-day delivery depends on product availability, dispatch location and courier serviceability.

Is express shipping available?

Express delivery may be offered for selected locations and products at an additional charge.

Is delivery available across India?

Ace Vanity ships to serviceable Indian PIN codes. Availability is confirmed during checkout.

Do you deliver to remote locations?

Delivery depends on courier serviceability and may involve additional time or charges.

Is international shipping available?

International shipping is available only where specifically confirmed. Duties, taxes and local restrictions may apply.

Which courier partner will deliver my order?

The courier is selected according to destination, shipment size, serviceability and operational requirements.

Can I select the courier?

Courier requests may be considered but cannot always be guaranteed.

How can I track my order?

Tracking details are shared after the shipment is booked and handed over to the courier.

Why is tracking not active yet?

Tracking may take several hours to update after the shipping label is generated.

Why is my shipment delayed?

Delays may occur because of weather, operational issues, regional restrictions, incorrect addresses or courier backlogs.

Can I collect the product?

Self-pickup is available only where specifically confirmed by the Ace Vanity team.

Can I arrange my own transporter?

This may be possible for selected bulky or bulk orders with prior approval.

Can you deliver to a hotel or wedding venue?

Yes, provided the address is complete and someone is available to receive and inspect the shipment.

Can delivery be scheduled for a particular date?

A preferred date may be requested, but courier delivery dates cannot be guaranteed unless a dedicated service is arranged.

Will the courier call before delivery?

Couriers commonly call, but a call before delivery cannot be guaranteed.

What if I am unavailable during delivery?

The courier may attempt redelivery or mark the shipment undelivered. Respond promptly to courier calls and messages.

How many delivery attempts are made?

The number of attempts depends on the courier partner and destination.

What happens if the shipment returns to origin?

Re-shipping charges and any applicable return costs may need to be paid before the order is sent again.

Is open-box delivery available?

Open-box delivery is available only where explicitly offered by the courier or Ace Vanity.

Does delivery include installation?

Installation is included only where specifically mentioned on the product page.

Will the courier demonstrate the product?

No. Courier personnel are responsible only for delivery unless an installation service is specifically arranged.

Will the courier carry it upstairs?

Standard delivery may be limited to the accessible entrance or ground level. Large products may require customer assistance.

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Shipping Charges

How are shipping charges calculated?

Charges may depend on actual weight, volumetric weight, destination, courier and shipment size.

Why is shipping expensive for a lightweight product?

Courier companies often calculate bulky shipments using volumetric weight rather than only actual weight.

Are shipping charges refundable?

Original shipping charges are generally non-refundable unless required under the applicable policy.

Is free shipping available?

Free shipping applies only where specifically displayed or included in a promotional offer.

Are COD charges separate?

COD fees may apply and will be displayed during checkout.

Are remote-area charges applicable?

Additional charges may apply to extended or remote service areas.

Will multiple packages have separate charges?

Orders dispatched in separate packages may attract separate shipping calculations.

Can I combine products to reduce shipping?

Products may be combined where packaging safety and size permit. Shipping is calculated according to the final package.

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Unboxing and Delivery Inspection

Is an unboxing video required?

A continuous unboxing video is strongly recommended and may be mandatory for transit-damage, missing-item or wrong-product claims under the applicable policy.

What should the unboxing video show?

Record the sealed package, shipping label, all sides of the box, opening process, product and all included accessories without pausing or editing.

Should I inspect the outer package?

Yes. Check for punctures, crushing, water damage, open seals or major dents before accepting delivery.

Should I refuse a visibly damaged package?

Contact support immediately where possible. Record the package condition clearly before refusing or accepting it.

What if the courier does not allow me to open it?

Accept the shipment only after recording the sealed package condition, then make a complete unboxing video immediately.

How quickly should damage be reported?

Report any issue within the claim period stated in Ace Vanity’s current shipping and return policy.

Should I keep the packaging?

Yes. Retain the original box, protective material, labels and accessories until the product has been fully inspected.

What if an accessory is missing?

Share the complete unboxing video, package images and order details with support.

What if I receive the wrong colour or product?

Do not use the product. Report the issue with a continuous unboxing video and clear images.

What if the box is fine but the product is damaged?

Transit damage can occur without major outer-box damage. Submit the unboxing video and detailed images for verification.

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Returns, Exchanges and Refunds

Is this product returnable?

Return eligibility is governed by the current policy displayed on the website and may vary by product category.

Can I exchange the product?

Exchange eligibility depends on the product, condition, reason and applicable policy.

Can I return it if I do not like the size?

Customers should review the dimensions before ordering. Preference-based returns may not be accepted for certain products.

Can I exchange it for another model?

This may be considered for eligible, unused products, subject to approval and applicable shipping or price differences.

Can I exchange the colour?

Colour exchanges depend on eligibility, stock and whether the product is unused and non-customised.

Are customised products returnable?

Customised products are generally not returnable for preference-related reasons.

Are sale products returnable?

Sale-product eligibility depends on the terms mentioned with the offer and the current return policy.

Can a used product be returned?

Used, installed, altered, washed or damaged products are generally not eligible for return.

What is the return-request period?

Please refer to the return policy displayed on the website for the current claim window.

Who pays return shipping?

Responsibility depends on the reason for return and the outcome of claim verification.

Are original shipping and COD charges refundable?

Shipping, COD and handling charges may be non-refundable unless the return is caused by an approved error or defect.

How will the refund be issued?

Approved refunds are normally processed to the original payment method or as otherwise stated in the policy.

How long does a refund take?

Refund processing begins after inspection and approval. Bank or payment-gateway timelines may require additional working days.

Can I receive store credit?

Store credit may be offered where permitted by the applicable return policy.

Must I return the original packaging?

Yes. The product should be returned with its original box, accessories, protective material, invoice and tags.

Can a return be rejected?

A request may be rejected if it is late, incomplete, unsupported by evidence, preference-based where excluded, or if the product has been used or damaged.

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Damage, Defects and Replacement

What is considered transit damage?

Damage caused while the shipment is being transported, such as a broken body, bent frame, cracked mirror or severely damaged component.

What is considered a manufacturing defect?

A verified fault in material, construction or functioning that was present when the product was delivered.

What is not considered a manufacturing defect?

Normal wear, minor colour variation, misuse, overloading, accidental damage, improper storage and airline or customer handling damage are generally excluded.

Are minor scratches a defect?

Minor surface marks that do not affect function may occur during production or handling and may not qualify as a major defect.

Are loose threads a defect?

Minor loose thread ends may be trimmed carefully. Structural stitching failure should be reported for assessment.

Are colour differences a defect?

Minor differences caused by lighting, photography, production batches or screens are not generally considered defects.

What if a wheel is damaged?

Stop using the product and share a video and clear images with support for part or repair assessment.

What if the telescopic handle is bent?

Do not force the handle. Submit a video showing the issue and the product’s condition.

What if the zipper is stuck?

Remove pressure from the zipper area and try gently. Do not pull forcefully or use sharp tools.

What if the light does not switch on?

Check the power source, adapter, cable and connection. If the issue continues, share a demonstration video with support.

What if a chair feels unstable?

Stop using it. Check that it is fully opened on a level floor and report any structural concern immediately.

Will the entire product be replaced?

Ace Vanity may provide a replacement part, repair, exchange or other resolution depending on the verified issue.

How long does verification take?

Timelines depend on the complexity of the issue and the evidence submitted.

Will Ace Vanity arrange reverse pickup?

Reverse pickup depends on location, product category and courier serviceability.

What if reverse pickup is unavailable?

The customer may be asked to ship the approved return through a suitable courier according to the instructions provided.

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Warranty and After-Sales Support

Does the product include a warranty?

Please refer to the Warranty section on the respective product page.

What is the warranty period?

The exact warranty period, where applicable, is mentioned on the product page.

Which components are covered?

Coverage differs by product. Refer to the warranty terms mentioned on the respective page.

Are wheels, zippers and handles covered?

Coverage depends on the product and cause of damage. Normal wear or misuse is generally excluded.

Are electrical parts covered?

Please refer to the warranty details for the specific light or electrical product.

Is accidental damage covered?

Accidental damage, drops, water exposure and improper handling are generally not covered.

Is overloading damage covered?

Damage caused by overloading or improper weight distribution is generally excluded.

Is normal wear and tear covered?

No, unless specifically stated otherwise in the product warranty.

Is courier damage covered under warranty?

Transit damage is handled under the delivery-claim policy rather than as a standard warranty claim.

Will local repair void the warranty?

Unauthorised modification or repair may affect warranty eligibility. Contact support before arranging repairs.

Is the invoice required?

Yes. Keep the order confirmation and invoice for warranty and after-sales support.

How do I raise a warranty request?

Share the order number, invoice, issue description, images and a clear video with Ace Vanity support.

Are repairs available after warranty?

Paid repair guidance or spare parts may be available depending on the model and stock.

Are spare parts available?

Spare-part availability varies by product model, production batch and inventory.

Is doorstep repair available?

Doorstep service is available only where specifically arranged.

Who pays shipping for warranty service?

Shipping responsibility depends on the warranty terms and the verified cause of the issue.

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Cleaning and Maintenance

How should I clean the exterior?

Use a soft, slightly damp cloth. Do not soak the product or use abrasive scrubbers.

Can the product be washed?

Do not wash or immerse the complete product unless the care instructions specifically permit it.

Can alcohol-based cleaners be used?

Avoid alcohol, acetone, bleach and harsh chemicals unless explicitly approved for the material.

Can wet wipes be used?

Use mild, non-alcoholic wipes after testing on a small hidden area.

How should makeup stains be cleaned?

Remove stains promptly with a mild cleaner suitable for the material. Avoid aggressive rubbing.

How should transparent PVC be cleaned?

Use a soft damp cloth and wipe gently to avoid clouding or scratches.

Can the pouches be washed?

Only wash removable pouches if their care instructions permit it. Air-dry completely before reuse.

Can it be machine-washed?

No, unless the product page specifically states that machine washing is safe.

How should wheels be cleaned?

Remove hair, dust and debris from the wheel area using a soft brush or dry cloth.

Should wheels be lubricated?

Lubrication should only be used when recommended for that wheel system and applied away from fabric or cosmetic products.

How should zippers be maintained?

Keep zipper tracks free from makeup residue and avoid closing an overpacked compartment.

How should the telescopic handle be maintained?

Keep it clean, dry and free from excessive sideways pressure. Do not use it for lifting.

How should the product be stored?

Store it empty or lightly packed in a cool, dry and ventilated area.

How can mould and odour be prevented?

Clean spills promptly, dry the product completely and avoid storing it in humid or enclosed conditions.

Can it be stored in direct sunlight?

Avoid prolonged sunlight, as it may cause fading, heating or material deterioration.

Can heavy items be stored on top?

Avoid placing heavy objects on top, as they may deform the product or damage the frame.

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VANITY TROLLEY AND MAKEUP CASE FAQs

Can this trolley hold my complete bridal kit?

Capacity depends on your kit. Refer to the internal dimensions, layout and demonstration images on the product page.

Can I use the trolley without its organizer?

Only if the organizer is removable. Check the selected model’s feature list.

Can the pouches be carried separately?

Yes, where detachable pouches are included.

Can bottles be stored vertically?

Compare bottle height with the compartment dimensions shown on the product page.

Can the trolley be opened while upright?

Use the opening method shown in the product demonstration. Some models should be placed securely before opening.

Will products move during travel?

Some movement is possible. Pack empty spaces and secure fragile items individually.

Can it be pulled on rough roads?

It is recommended for smooth surfaces. Repeated use on rough roads may damage the wheels and frame.

Does it include a rain cover?

A rain cover is included only when mentioned under What’s Included.

Can it carry a makeup chair or ring light?

Do not attach heavy equipment unless the trolley is specifically designed for that purpose.

Can it be checked in on a flight?

It may be checked in subject to airline restrictions. Use protective wrapping and confirm the airline’s baggage policy.

Is airline damage covered?

Damage caused by airline handling must generally be raised with the airline and is not treated as a manufacturing defect.

Which trolley has the highest capacity?

Compare the dimensions, storage configuration and empty weight of the available models.

What is the difference between a vanity trolley and a trolley organizer?

A vanity trolley may include a structured body, wheels and travel features, while a trolley organizer primarily focuses on compartmentalised storage.

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VANITY STATION, MIRROR AND LIGHT FAQs

Does the vanity include the mirror and lights?

Only components listed under What’s Included are supplied.

What type of lighting is included?

Please refer to the lighting specifications on the product page.

Can the brightness be adjusted?

Dimming functionality is mentioned in the product features wherever available.

Does it have warm, neutral and cool modes?

Please refer to the colour-temperature details on the respective page.

What is the wattage?

Please refer to the Specifications section on the product page.

Does it work on direct power?

The supported power source is mentioned in the electrical specifications.

Is a battery included?

A battery is included only where listed under What’s Included.

Can it work with a power bank?

Only products specifically designed for compatible USB or power-bank operation should be used this way.

Can it be used outside India?

Check the supported voltage and plug type before international use. A suitable adapter or converter may be required.

Does it include a charging socket?

Please refer to the product features and socket specifications.

Can a hairdryer or styling tool be connected?

Only connect devices within the stated electrical load. High-wattage appliances should not be connected unless explicitly supported.

Is the power cable included?

Please check the What’s Included section.

What material is the mirror?

Please refer to the product specifications.

Is the mirror replaceable?

Replacement options depend on the model and damage. Contact support with clear images.

How should the mirror be protected?

Close and lock the product properly, use protective padding and avoid placing pressure on the mirror side.

Does it require assembly?

Assembly requirements and instructions are mentioned on the product page.

How long does setup take?

Setup time varies by model and user familiarity. Follow the provided instructions carefully.

Is the station stable on uneven floors?

Use it only on a firm, level surface for safety and stability.

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MAKEUP CHAIR FAQs

What is the seat height?

Please refer to the Specifications section on the respective chair page.

What is the total height?

The total height, including the headrest where applicable, is listed in the product specifications.

Which height should I choose?

Choose according to your own working height, client comfort and whether you usually work while standing.

Is the headrest included?

Please check the What’s Included section.

Is the headrest removable?

This feature is mentioned on the respective chair page.

Is the footrest included?

Please refer to the product description and included components.

Is a carry bag included?

A carry bag is included only where specifically stated.

What is the chair’s weight?

Please refer to the product specifications.

What is the maximum load capacity?

Please refer to the load rating mentioned on the respective product page.

What material is used for the frame?

Please refer to the frame-material specification on the product page.

What is the aluminium tube thickness?

Please refer to the technical specifications displayed on the chair page.

Are the rivets and hinges metal?

Please refer to the construction details listed for the selected chair.

Is the chair foldable?

The folding mechanism is shown in the product images or demonstration video.

Does it require assembly?

Please refer to the product description. Most portable chairs require only basic setup where applicable.

Can one person open and close it?

Yes, where designed as a portable folding chair. Follow the demonstration carefully and keep fingers away from hinges.

Is it suitable for outdoor bookings?

Yes, but place it on level, stable ground and protect it from rain and moisture.

Can a plus-size client use it?

Check the maximum load capacity on the product page and never exceed the stated limit.

Can the chair be customised?

Customisation options are displayed on the respective chair page.

Can I add my logo?

Logo customisation is available only where specifically offered and approved.

Are replacement seats or footrests available?

Spare-part availability depends on the chair model and current stock.

Why should clients avoid leaning on one side?

Uneven side pressure may affect stability and can damage the frame or joints.

Is the chair suitable for hairstyling?

Yes, provided its height, headrest and seating design suit the intended service.

Can it be carried on a flight?

Check the folded dimensions and weight against the airline’s current baggage rules.

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LIGHTING PRODUCT FAQs

What is the wattage?

Please refer to the Specifications section on the individual light’s product page.

How bright is the light?

Brightness specifications and intended usage are mentioned on the product page.

What colour temperatures are available?

Please refer to the product’s lighting-mode and colour-temperature details.

Is brightness adjustable?

Dimming capability is mentioned in the feature list.

Is it suitable for professional makeup?

Yes, where marketed for makeup application. Select the light according to your workspace and required coverage.

Is it suitable for photography and video?

Please check the product’s brightness, colour-temperature and video-use features.

Does it flicker on camera?

Camera performance may vary according to shutter speed, power supply and light settings.

What is the CRI rating?

Please refer to the technical specifications wherever the CRI value is provided.

Is a stand included?

A stand is included only where listed under What’s Included.

What is the maximum stand height?

Please refer to the product specifications.

Is a carry bag included?

Please check the included-components section.

Is a phone holder included?

It is included only where specifically listed.

Can the phone holder rotate?

Please refer to the product feature demonstration.

Is a mirror included?

A mirror is included only where mentioned under What’s Included.

Does it work on battery or direct electricity?

The supported power source is stated in the specifications.

Is the battery included?

Please check the What’s Included section.

How long does the battery last?

Battery runtime depends on brightness level, battery capacity and usage. Refer to the stated specifications.

How long does charging take?

Please refer to the charging specifications and use the recommended charger.

Can it be used while charging?

Only do so where the product is specifically designed to support simultaneous charging and usage.

Can it work with a power bank?

Power-bank compatibility is mentioned on the product page where applicable.

Which charging cable is included?

Please refer to the included-components section.

Is a remote included?

A remote is included only where stated.

Is Bluetooth available?

Bluetooth capability is mentioned in the feature list where applicable.

Does the light become warm?

Some warmth during extended use is normal, but discontinue use if there is excessive heat, smell or flickering.

Can it be used continuously?

Follow the operating guidance on the product page and ensure sufficient ventilation.

Are replacement adapters or stands available?

Availability depends on the model and stock. Contact support with the product name and order details.

Which light is best for travel?

Compact pocket lights and stick lights are generally easier to travel with, while larger lights provide broader coverage.

Which light is best for a studio?

Choose according to room size, required brightness, mounting preference and whether continuous power is available.

What is the difference between a ring light, stick light and pocket light?

Ring lights provide broad frontal illumination, stick lights are useful for directional lighting, and pocket lights offer compact portability.

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MAKEUP ORGANIZER AND BRUSH CASE FAQs

How many brushes can it hold?

Please refer to the product layout and capacity information. Actual capacity varies according to brush thickness.

Can it hold long professional brushes?

Compare your brush length with the product dimensions listed on the page.

Can it hold thick face brushes?

Yes, where the slot width and internal depth allow. Large brushes may occupy more than one standard slot.

Will the elastic loosen?

Elastic may relax over time with frequent stretching. Avoid forcing oversized handles into narrow slots.

Does it protect brush bristles?

The case helps protect brushes when they are packed correctly and the bristles are not crushed.

Should brushes be dry before storage?

Yes. Brushes should be completely clean and dry before enclosed storage.

Can clean and dirty brushes be separated?

Yes, where separate sections or protective flaps are available.

Is it waterproof?

Unless specifically stated, treat the product as water-resistant rather than waterproof.

Is it dust-resistant?

A fully closed case helps reduce dust exposure but does not create an airtight seal.

Can it be wiped clean?

Yes. Use a soft damp cloth and avoid harsh chemicals.

Is the divider flap included?

Please check the What’s Included section.

Is the case structured or flexible?

Please refer to the material and construction details on the product page.

Can it stand upright when open?

Only where this functionality is specifically demonstrated.

Can it fit inside a trolley?

Compare the closed case dimensions with the trolley’s internal dimensions.

Can it hold palettes and cosmetics?

Only if the storage layout and available space permit.

Are the compartments adjustable?

Please refer to the product feature list.

Does the zipper open completely?

The opening style is shown in the product photographs or video.

Can it be carried separately?

Yes, where it includes a handle, strap or suitable carrying design.

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MIST BRUSH CLEANER AND ACCESSORY FAQs

Which brushes can be cleaned?

Please refer to the compatibility information and demonstration provided on the product page.

Can it clean foundation brushes?

Yes, where the device is designed for dense cosmetic brushes. Multiple cleaning cycles may be required for heavy product buildup.

Can it clean dense kabuki brushes?

Check the supported brush size and attachment compatibility before use.

Can it clean beauty blenders?

Only use it for beauty blenders if this function is specifically mentioned.

Does it clean and dry brushes?

Please refer to the listed functions on the respective product page.

Which cleaning solution should be used?

Use a mild brush-cleaning solution recommended for cosmetic tools and compatible with the device.

Can water alone be used?

Water may remove light residue, but an appropriate brush cleanser is generally more effective.

Can alcohol be used?

Avoid strong alcohol or harsh solvents unless specifically approved, as they may damage bristles, glue or device components.

Will it damage natural-hair brushes?

Use gentle settings and a cleanser suitable for natural hair. Follow the brush manufacturer’s care instructions.

Can frequent cleaning loosen brush glue?

Excessive soaking, harsh chemicals or improper drying can weaken brush adhesive.

How often should brushes be cleaned?

Cleaning frequency depends on usage. Professional brushes should be cleaned regularly to maintain hygiene.

Does the device require charging?

Please refer to the power and charging specifications.

Is the charging cable included?

Please check the What’s Included section.

How long does the battery last?

Runtime depends on battery capacity, cleaning mode and usage frequency. Refer to the specifications.

Are replacement attachments available?

Availability depends on the model and stock.

Can it remove waterproof makeup?

A suitable cleanser and additional cycles may be required for waterproof or long-wear products.

How should the device be cleaned?

Disconnect it from power and clean only the removable or approved sections according to the care instructions.

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Recommended Universal Closing FAQ

I still cannot decide which product to purchase. Can Ace Vanity help?

Yes. Share your profession, kit size, products you carry, travel requirements, preferred model and budget with the Ace Vanity team. The team can guide you, but the final selection should be made after checking the specifications on the respective product page.

Important Website Note

Product dimensions, weight, capacity, materials, included accessories, colour options, dispatch time, warranty and technical specifications may differ between models. Customers should always refer to the details displayed on the respective product page before placing an order.