Return & Cancellation

Return & Cancellation Policy for Ace Vanity

At Ace Vanity, we want to ensure that you are completely satisfied with your purchase. If you are not, please review our return and cancellation policies below.

1. Return Policy

If you are not happy with your purchase, you may return the product under the following conditions:

• Eligibility for Returns: Only in Case of Defective and Damage Products.
• Condition of Items: The product must be unused, in its original packaging, and in the same condition as it was received. Items that show signs of use, damage, or tampering will not be eligible for a return.
• Non-Returnable Items: Some items, such as personalized or custom-made products, sale items, or opened makeup products, are not eligible for return. Please check the product description for any return restrictions.
• Return Process:
  • To initiate a return, please contact us at info@acevanity.in or call us at +91 9560997224 with your order details.
  • Once your return request is approved, we will provide instructions on how to send the product back to us.
  • The return shipping costs will be your responsibility unless the item is defective or we sent the wrong product.

2. Refund Policy

• Refund Eligibility: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original method of payment.
• Refund Timeline: Refunds are typically processed within 5-7 business days after we receive the returned product.
• Shipping Costs: Please note that original shipping costs are non-refundable. The cost of return shipping will also be deducted from your refund unless the product is defective or incorrect.

3. Cancellation Policy

If you wish to cancel an order, please review the following guidelines:

• Order Cancellations:
  • You can cancel your order within 24 hours of placing it.
  • If the order has already been shipped, cancellations are no longer possible, and you will need to follow our return process once the item is delivered.
• Cancellation Process:

1. To cancel your order, please contact us immediately at info@acevanity.in or +91 9560997224 with your order number. If the order has not yet been processed, we will cancel it and issue a full refund.
2. The Vendor Has exclusive right to cancel an order, without providing any explanation if the payment received is refunded immediately.

• Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or refund, depending on the situation. Please provide photographic evidence of the damage when reporting the issue to info@acevanity.in or +91 9560997224.

5. Contact Us

If you have any questions about returns, cancellations, or refunds, feel free to contact our customer support team:

• Phone: +91 9560997224
• Email: info@acevanity.in
• Address: 59/17 Basement, Bahubali Complex, New Rohtak Road, Opposite Liberty Cinema, Delhi - 110005